How to Place an Order
There are three ways to place an order with CremationFuneralFlowers.com:
1. Order by On-line Forms: When you browse the on-line catalog, an order button will appear next to each thumbnail picture of an arrangement. Clicking on the button will take you to a form that contains instructions.
2. Order by Telephone: Once you have decided upon an arrangement from the on-line catalog, simply make a note of the catalog number and name of the arrangement and call 1-888-885-1785 (except outside the U.S.)
Please call us for all special orders and special modifications to arrangements. Special arrangements are not available in our on-line shopping areas.
Seasonal and regional conditions affect the supply of flowers and plants. Specific varieties or colors may not always be available or meet our quality standards. Substitutions may be necessary to fulfill your floral and container requirements.
All of our transactions use our secure server, which utilizes a secure socket layer, along with Netscape and Microsoft Internet Explorer encryption technology to protect your personal information. If you do not wish to transmit your credit card information over the internet, then please call or fax us.
Same-Day Delivery in U.S. and Canada
In the U.S. and Canada, same-day delivery is generally available Monday through Friday on orders received before 12:00 noon and Saturday before 10:00 a.m., both in the recipient's time zone (excluding holidays and peak floral delivery periods) and locally. All orders placed after 12:00 noon will be delivered the following day. If you have any doubt as to when you think your order will be delivered, please contact us.
Peak Floral Delivery Periods
At peak floral delivery periods, such as Valentine's and Mother's Day, please order at least several days in advance to ensure timely delivery.
Sundays and Legal Holidays
Delivery service is not generally available in most areas on Sunday or legal holidays. Items requested for these times must be delivered the day before or day after the date requested.
Requests for AM or PM Delivery
On orders received at least 24 hours in advance (excluding peak floral delivery periods) we will be happy to honor requests whenever possible for AM delivery, PM delivery or delivery by a specific afternoon time (I.E. by 3:00 p.m.) Please note however, that in some cases delivery may not be possible within the specific time constraints requested due to circumstances beyond our control.
Our Regular Delivery Area
We deliver to all areas in the Continental United States.